Motivational “Maintainers”

1 Provide clear goals

2 Give prompt feedback

3 Reward performance quickly

4 Treat them like winners

5 Involve in decision making

6 Seek their opinions often

7 Provide autonomy in work

8 Hold accountable for results

9 Tolerate impatience

10 Provide varied work opportunities

11 Keep them aware of upcoming challenging goals

Excerpted from ‘Managing the Professional Service Firm’ by David Maister, page 169