The Fine Line Between Success and Failure

Number of words: 242 Perseverance and leadership skills, of course. What is less obvious – and much less boring – is what the speaker neglected to mention: that those traits are likely to be the charecterstics of extremely unsuccessful people, too. Think about it, Denrell observed afterwards. ‘Incurring large losses requires both persistence….and the ability … Read more

Impact of Xiaoer on Online Shopping

Number of words: 59 Keeping order amid Taobao’s virtual alleyways are Alibaba’s client service managers, the xiaoer. Thousands of xiaoer mediate any disputes that arise between customers and merchants. These referees, young employees averaging twenty-seven years old, work long hours, often sending messages to vendors late at night. Excerpted from page 6 of ‘Alibaba: The … Read more