Marketing Luxury to Diverse Audiences

Number of words: 295 Owing to Sloan’s reception for candidness, a young Cadillac engi­neer named Nicholas Dreystadt realized that he could ask for a hear­ing with the board. His topic: how to make Cadillac profitable in 18 months, and he requested 10 minutes of the board’s time. At Sloan’s GM, the young engineer received a … Read more

The Rise and Fall of Strategies in Evolutionary Tournaments

Number of words: 691 Now Karl and I could sit back and watch the strategies slug it out in our creation over thousands and thousands of generations. Our fervent hope was that one strategy would emerge victorious. Even though no evolutionary trajectory ever quite repeated itself, there were overall patterns and consistency in what we … Read more

Intriguing Relationship Between Cleaners and Clients

Number of words: 324 The bats are one often cited example of direct reciprocity in nature. Another can be found on coral reefs, where fish of all kinds visit “cleaning stations” where they are scrubbed of parasites by smaller varieties of fish and by shrimps: the former get cleaned of pesky parasites and the latter … Read more

The Birth of the Star Alliance

Number of words: 276 We agreed, at the beginning, that we would keep this alliance as simple as possible. There were no big teams of international lawyers involved. Partners in the alliance signed a five page agreement. The alliance airlines are not handcuffed to one another. If they find over time that they are not … Read more

Spend more time with the customer

Number of words: 166 The people who run corporations spend too much time paying too much attention to the wrong things. In virtually every company that I have worked with for over four decades, I have seen executives spending just about all of their time on operations, on questions about producing a product or providing … Read more

Soldiers don’t fight for their country, they fight for their squad

Number of words: 183 Soldiers don’t think of themselves – and risk their lives – as part of a huge army; they do that for people they know who deserve their trust and loyalty, people who depend on them, commonly a group no larger than an infantry squad. No matter how big your company is, … Read more