Number of words – 81 The Best Buy CEO applied what he calls the bicycle theory to the moribund company. “If you try to direct a bicycle at standstill, you fall. The key is to get moving,” Joly says. “You learn about creating energy.” Initially, he says, he wasn’t much more clear about his plans … Read more

Number of words – 97 Fish get their oxygen from water. Most of them have two pairs of nostrils, a forward facing set for letting water in and a pair of exhaust pipes for letting it out again. The question is, if humans evolved from fishes, where did the other pair of nostrils go? The … Read more

Number of words – 542 A complaint was received by the Pontiac Division of General Motors: ‘This is the second time I have written to you, and I don’t blame you for not answering me, because I sounded crazy, but it is a fact that we have a tradition in our family of Ice-Cream for … Read more

Number of words – 162 When an idealistic IBM programmer named Elliott heard Tom Watson Jr, the powerful chairman of IBM, testify before the Senate Foreign Relations Committee that America’s war effort in Vietnam was poorly managed, Elliott felt compelled to react. Elliot wrote Watson a letter that said in short, if you think Vietnam … Read more

Number of words – 89 While working as the project manager of an orientation meeting for the business Faculty of University of Victoria, Janet took the initiative to create an extra special closing ceremony. Rather than just the usual congratulations and handshakes, Janet presented each teacher who came forward to the podium with the box … Read more

Number of words – 89 A manager at a hotel initiated a simple two-way activity to encourage communication between management and staff. Every month the manager asks for staff, ‘What one thing can I do better for you this month. After listening and noting the employees’ ideas the manager then tells the staff. ‘Great. And … Read more

Numberof words – 194 Soon after Yumi started at an entry level position at a Hitachi Silicon wafer fabrication plant in Japan, the management was reviewing a proposal to close the plant due to a defect wait some 20% higher than the norm. Riding into work one day on her bike, Yumi noticed that a … Read more

Number of words – 136 Alan realized that employees work better and more effectively when they are allowed to go home after their jobs are done for the day. He therefore decided to put his sanitation haulers on a task basis, where they are assigned certain tasks to accomplish each day. So when other city … Read more

Number of words – 139 Few sales people take the time to thoroughly research their prospects, their unique needs and operating environment. Jeremy knows that taking time and initiative to learn a bit about his potential clients before he meets with them will go a very long way in helping to make a sale, and … Read more