Numberof words – 194 Soon after Yumi started at an entry level position at a Hitachi Silicon wafer fabrication plant in Japan, the management was reviewing a proposal to close the plant due to a defect wait some 20% higher than the norm. Riding into work one day on her bike, Yumi noticed that a … Read more
Number of words – 136 Alan realized that employees work better and more effectively when they are allowed to go home after their jobs are done for the day. He therefore decided to put his sanitation haulers on a task basis, where they are assigned certain tasks to accomplish each day. So when other city … Read more
Number of words – 139 Few sales people take the time to thoroughly research their prospects, their unique needs and operating environment. Jeremy knows that taking time and initiative to learn a bit about his potential clients before he meets with them will go a very long way in helping to make a sale, and … Read more
Number of words – 97 In an effort to help employees work better and more effectively, many organisations give them personality assessment tests. Depending on how any employee answers a variety of questions, he or she is categorised into a specific personality type. After seeing how useful personality assessment can be at the workplace, Gap … Read more
Number of words – 201 An employee of a controls manufacturers, found that he was constantly shuttling to the purchasing department to ask for more parts. Not only that, sometimes the parts that he needed weren’t there even in the company stockroom. On his own initiative, he began collecting information about the parts used. How … Read more
So why is innovation execution so hard? Simply put, organizations are not built for it. Quite to the contrary, they are built for ongoing operations. They are built to be Performance Engines. A well-run Performance Engine is the master of many challenges. It excels at serving today’s customers and fighting today’s rivals. It is terrific … Read more
How do you explain when things don’t go as we assume? Or better, how do you explain when others are able to achieve things that seem to defy all of the assumptions? For example: Why is Apple so innovative? Year after year, after year, after year, they’re more innovative than all their competition. And yet, … Read more
For its relaunch to succeed, Coca-Cola first has to reposition itself so that people stop feeling guilty when they drink it, or, ideally, come to see a Coke as a treat. That’s why Douglas is so intent on pushing Coca-Cola away from the supersize drinks and back to the older, smaller sizes. A few years … Read more
Onevery peculiar thing that we have noticed about most companies is that they want to be generalists so that they can sell everything to everyone. They call it covering all bases. Sounds good in theory but it does not always pan out in the real world because people tend to perceive specialists as having better … Read more
Worker resistance in the Disney theme parks can take several different forms which to a certain extent are affected by the kind of job under consideration. One response is to ‘switch off’. According to Van Maanen, when feeling too tired to smile but still having to, ride operators simply switch off. Various names are given … Read more
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