Free Reading Material

Number of words – 89 A manager at a hotel initiated a simple two-way activity to encourage communication between management and staff. Every month the manager asks for staff, ‘What one thing can I do better for you this month. After listening and noting the employees’ ideas the manager then tells the staff. ‘Great. And … Read more

Numberof words – 194 Soon after Yumi started at an entry level position at a Hitachi Silicon wafer fabrication plant in Japan, the management was reviewing a proposal to close the plant due to a defect wait some 20% higher than the norm. Riding into work one day on her bike, Yumi noticed that a … Read more

Number of words – 136 Alan realized that employees work better and more effectively when they are allowed to go home after their jobs are done for the day. He therefore decided to put his sanitation haulers on a task basis, where they are assigned certain tasks to accomplish each day. So when other city … Read more

Number of words – 139 Few sales people take the time to thoroughly research their prospects, their unique needs and operating environment. Jeremy knows that taking time and initiative to learn a bit about his potential clients before he meets with them will go a very long way in helping to make a sale, and … Read more

Number of words – 97 In an effort to help employees work better and more effectively, many organisations give them personality assessment tests. Depending on how any employee answers a variety of questions, he or she is categorised into a specific personality type. After seeing how useful personality assessment can be at the workplace, Gap … Read more

Number of words – 201 An employee of a controls manufacturers, found that he was constantly shuttling to the purchasing department to ask for more parts. Not only that, sometimes the parts that he needed weren’t there even in the company stockroom. On his own initiative, he began collecting information about the parts used. How … Read more